Effective Date: 01-10-24

Welcome to Hyzr Transportations and Services Private Limited! These Terms and Conditions ("Terms") govern your use of our application ("Hyzr App") and website ("Hyzr Website") for ride-hailing and parcel delivery services. By accessing or using the Hyzr App or Hyzr Website, you agree to these Terms. Please read them carefully.

1. Acceptance of Terms

By using the Hyzr App or Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, please refrain from using the App and Website.

2. Services Provided

Hyzr offers ride-hailing services for passengers and parcel delivery services for users who need items transported. Hyzr acts as an intermediary to connect users with independent drivers and delivery partners.

3. User Accounts

You must create an account on the Hyzr App or Website to use the services. You agree to provide accurate and up-to-date information.

You are responsible for safeguarding your account details and for any activity under your account.

4. Driver and Delivery Partner Responsibilities

All drivers and delivery partners are independent contractors, not employees of Hyzr.

They are responsible for ensuring the safety and timely arrival of passengers and packages.

Drivers and delivery partners must comply with local safety and operational regulations.

5. User Conduct

Users must adhere to respectful and lawful behavior when using the app or website and interacting with drivers or delivery partners.

Misconduct, harassment, or violation of laws will result in account termination.

6. Pricing and Payments

Ride and delivery fees are calculated based on distance, time, and other factors. Prices are displayed before booking on both the app and website.

Payments must be made through the app or website using the available payment methods (e.g., Razorpay integration).

7. Insurance and Liability for Parcels

Hyzr provides limited coverage for parcels in transit. Please find Courier related terms and conditions (Here) The amount covered is subject to the terms of our insurance policy and may be limited based on the parcel's declared value. (Here)

Users are responsible for ensuring their parcels are appropriately packaged for safe transport. Hyzr and its delivery partners are not liable for damages caused by inadequate packaging.

8. High-Value Packages

For parcels with a declared value exceeding INR [amount], users must select the "High-Value Package" option, which may incur additional fees.

Hyzr may offer enhanced insurance coverage for high-value packages upon request. Users must declare the item’s value accurately; misrepresenting the value may void any insurance claims.

9. Offers and Promotions

Hyzr may, from time to time, introduce promotional offers, discounts, or credits for ride-hailing or delivery services on the Hyzr App or Website.

Promotional offers are subject to terms specified at the time of the promotion and may be limited by duration, availability, and specific terms such as minimum booking requirements.

Offers cannot be combined with other discounts or promotions unless otherwise stated.

Hyzr reserves the right to modify, suspend, or terminate any promotional offers at its discretion, with or without notice.

Any misuse or fraudulent use of promotional offers may result in the cancellation of the offer and possible suspension of the user account.

10. Referral Program

Hyzr may offer a referral program where users can refer friends or family to join the Hyzr platform and receive rewards.

Referral rewards are subject to terms outlined at the time of the referral and may be conditional upon the referred user completing a specified number of rides or deliveries.

Referral rewards are non-transferable, non-exchangeable, and may have expiration dates.

Any abuse of the referral program, such as creating fake accounts or self-referrals, will result in forfeiture of referral rewards and may lead to account suspension.

Hyzr reserves the right to modify, suspend, or terminate the referral program at any time, with or without prior notice.

11. Cancellation and Refunds

Cancellations are allowed within specified timeframes. After that, a cancellation fee may apply.

For deliveries, cancellations may incur a charge if the driver or delivery partner has already picked up the package.

Refunds for completed rides or deliveries are subject to review and approval by Hyzr.

12. Privacy Policy

We collect and process personal data as outlined in our Privacy Policy. By using the Hyzr App or Website, you consent to the processing of your data as described therein.

13. Liability Limitations

Hyzr is not liable for any loss, damage, or delay of parcels during transit, except where insurance coverage applies.

We do not guarantee uninterrupted access to the app or website and are not responsible for any issues related to their availability.

Hyzr is not responsible for damages, losses, or delays resulting from circumstances beyond our control, including natural disasters or accidents.

14. Safety and Compliance Requirements for Drivers

All drivers and vehicles must meet safety and regulatory requirements, including regular vehicle inspections and adherence to local driving laws.

Drivers are required to maintain personal and vehicle insurance as per local regulations.

15. Amendments to Terms

Hyzr may update these Terms periodically. Continued use of the Hyzr App or Website after updates signifies acceptance of the revised Terms.

16. Termination of Access

Hyzr reserves the right to suspend or terminate access to the Hyzr App or Website for users violating these Terms.

17. Dangerous Goods / Security

Dangerous Goods

We do not carry, nor perform other Services regarding, goods which are in our sole opinion Dangerous Goods, including but not limited to those specified in the regulations, guidelines, technical instructions, and codes applicable to us and our business or to the transport of, or the performance of other Services regarding, Dangerous Goods.

We may, at our discretion, accept some Dangerous Goods for carriage or for the performance of other Services in some locations if you have been accorded the status of an approved customer. This must be granted by us in writing before your consignment can be accepted. Your Dangerous Goods will only be accepted if they comply with the applicable regulations and our requirements. Details of our requirements, together with the procedure for applying for approved customer status, are available from our nearest office. A dangerous goods surcharge will be invoiced to you upon acceptance of your consignment.

Prohibited Items(Here)

We do not accept consignments that contain prohibited items.

Declaration of Goods

We accept consignments only upon your declaration of the type and value of the consignment (“said to contain” basis). We have no responsibility whatsoever as to the correctness of the description, type, or value thereof. You agree to indemnify us and hold us harmless from any claims that may be brought against us arising out of or relating to such declaration provided by you and any costs we will incur in relation thereto.

18. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be resolved in the courts of Kerala.

19.GST

• GST, as applicable, will be levied on the Invoice.

• Any information shall be considered only prospectively. Under no circumstances, will invoices be revised retrospectively for delay in providing GST registration information.

• Taxes on reverse charge mechanism, wherever applicable, shall have to be paid by the recipient of services.

20. Contact Us

For questions or support, please reach out to our customer support team at

Customercare@hyzr.in or Call 9497586121

Welcome to Hyzr (site)

These terms and conditions outline the rules and regulations for the use of Hyzr Transport & Services Private Limited's Website, located at www.hyzrkerala.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use hyzr if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing hyzr, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Hyzr Transport & Services Private Limited and/or its licensors own the intellectual property rights for all material on hyzr. All intellectual property rights are reserved. You may access this from hyzr for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Copy or republish material from hyzr

  • Sell, rent, or sub-license material from hyzr

  • Reproduce, duplicate or copy material from hyzr

  • Redistribute content from hyzr

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Hyzr Transport & Services Private Limited does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Hyzr Transport & Services Private Limited, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Hyzr Transport & Services Private Limited shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Hyzr Transport & Services Private Limited reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Hyzr Transport & Services Private Limited a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our website without prior written approval:

  • Government agencies.

  • Search engines.

  • News organizations.

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

  • Commonly known consumer and/or business information sources.

  • Dot.com community sites.

  • Associations or other groups representing charities.

  • Online directory distributors.

  • Internet portals.

  • Accounting, law, and consulting firms; and

  • Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Hyzr Transport & Services Private Limited; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Hyzr Transport & Services Private Limited. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • Using any other description of our website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Hyzr Transport & Services Private Limited's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury.

  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation.

  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

© 2024 Hyzr transportations and services Pvt Ltd All Rights Reserved

Terms and Conditions