1. Introduction
These Terms and Conditions ("Agreement") govern the provision of courier services by Hyzr Transportations and Services Private Limited ("Hyzr", "we", "us", or "our") to the customer ("you" or "your"). By using our services, you agree to comply with these terms. If you do not agree to these terms, you should refrain from using our services.
2. Service Availability
Hyzr provides parcel and document delivery services to various locations as specified on our website or through direct communication. Our services are available within the operational regions and may be subject to change without prior notice.
3. Consignment Acceptance
We will accept consignments only after verification of the details provided by you. We reserve the right to reject any consignment that does not comply with our guidelines or policies. You must ensure the goods are packaged appropriately and meet safety and legal requirements.
4. Prohibited and Dangerous Goods
We do not accept consignments containing prohibited or dangerous goods, including, but not limited to:
Explosives, flammable, or combustible materials
Toxic substances, biological or infectious materials
Firearms, ammunition, or illegal goods
Stolen property or counterfeit items
Hazardous waste
For a detailed list of prohibited items, please refer to our Prohibited Items Policy. If you have any doubts, please contact our customer service team.
5. Dangerous Goods and Special Services
For the transportation of dangerous goods, you must declare such items prior to shipment, and these will only be accepted under specific conditions. Dangerous goods are subject to a surcharge and must comply with the applicable regulations. Acceptance of dangerous goods is contingent upon your status as an approved customer.
6. Delivery Times
Estimated delivery times are provided for your convenience but are not guaranteed. Delays may occur due to weather, traffic, or other unforeseen circumstances. We do not accept liability for any damages or losses incurred due to delays.
7. Insurance and Liability
We recommend you purchase appropriate insurance coverage for your consignments. Hyzr is not responsible for loss or damage to items unless caused by our negligence. Our liability is limited to the value of the goods as declared by you and is subject to maximum limits set by applicable law.
8. Customer's Declaration
You must provide accurate information regarding the nature, content, and value of the goods being shipped. The goods are shipped "said to contain" based on the declaration provided by you. We do not assume responsibility for the correctness of your description. You agree to indemnify and hold us harmless from any claims, losses, or legal actions arising from incorrect declarations.
9. Payment
All fees for services rendered by Hyzr are due at the time of shipment or as otherwise agreed upon. Payment can be made via the payment options available on our website or directly to our designated accounts. Any unpaid balances will be subject to interest and penalties as determined by applicable laws.
10. Cancellation and Refund Policy
You may cancel a shipment within a specified period before dispatch, subject to a cancellation fee. Refunds will be processed according to our Refund Policy and are subject to the nature of the cancellation.
11. Customs and Import Regulations
For international shipments, you are responsible for ensuring that your goods comply with all customs and import regulations in the destination country. Hyzr will not be held responsible for any delays or issues related to customs clearance.
12. Privacy and Data Protection
We respect your privacy and handle all personal data in accordance with our Privacy Policy. By using our services, you consent to the collection, processing, and use of your personal data as outlined in the policy.
13. Force Majeure
Hyzr shall not be liable for any failure or delay in performing its obligations if such failure or delay is caused by an event beyond our control, including but not limited to natural disasters, strikes, government actions, or transportation failures.
14. Dispute Resolution
Any disputes or claims arising out of or in connection with these Terms and Conditions shall be resolved through negotiation between the parties. If a resolution cannot be reached, the matter shall be submitted to the jurisdiction of the courts in the state where Hyzr is registered.
15. Amendments to Terms
Hyzr reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website and will apply to all services provided after the update.
16. Contact Information
For any questions or concerns, please contact our customer service team:
Phone: 9497586121
Email: info@hyzr.in
Website: www.hyzrkerala. com