Terms and Conditions

  1. Eligibility

    • Loyalty reward points are awarded to registered users of our platform who complete successful trips using our services.

    • Only users with an active account and no outstanding dues are eligible to earn reward points.

  2. Earning Reward Points

    • Reward points will be credited to your account upon the completion of a successful trip.

    • The number of points awarded per trip is determined based on the fare amount or specific promotions, as applicable.

    • Cancelled trips or trips not completed through our platform will not earn reward points.

  3. Redemption of Reward Points

    • Reward points can be redeemed for discounts, services, or other benefits as specified by us.

    • Points cannot be redeemed for cash or transferred to another user.

    • The redemption process and options may be updated periodically and will be communicated through our platform.

  4. Validity of Points

    • Reward points are valid for [insert duration, e.g., 12 months] from the date of earning. Unused points beyond the validity period will expire.

  5. Fraud and Misuse

    • Any fraudulent activity, misuse, or attempt to manipulate the loyalty program will result in the forfeiture of points and potential account suspension.

    • Points earned from unauthorized or fraudulent trips will be voided.

  6. Modification or Termination

    • We reserve the right to modify or terminate the loyalty reward program at any time without prior notice.

    • Changes to the terms will be updated on our platform and will take effect immediately unless specified otherwise.

  7. Limitations and Exclusions

    • Reward points are non-transferable and non-exchangeable for any other benefits outside the specified program.

    • Points cannot be used in conjunction with other promotions or offers unless explicitly stated.

  8. Disputes

    • In case of disputes regarding reward points, our decision will be final and binding.

    • For any discrepancies in your reward point balance, please contact customer support within [insert duration, e.g., 30 days] of the transaction.

  9. Acceptance of Terms

    • By participating in the loyalty reward program, you agree to these terms and conditions.

    • It is the user’s responsibility to stay informed about the latest terms by reviewing updates on our platform.

  10. Contact Information